Refund policy

Heavy Crown Refund & Return Policy

Effective Date: August 17, 2026

At Heavy Crown, every piece is produced with intention. Many of our products are made to order specifically for each customer. Because of the nature of our production and fulfillment process, all sales are final except in cases involving damaged, defective, misprinted, or incorrect items.

Please review your order carefully before purchasing.

ALL SALES ARE FINAL

Heavy Crown does not accept returns, exchanges, or refunds for:

  • Ordering the wrong size

  • Selecting the wrong color or product

  • Changes of mind or buyer's remorse

  • Personal preference regarding fit, style, material, or appearance

  • Failure to review sizing information before ordering

  • Incorrect or incomplete shipping information provided by the customer

  • Normal minor variations in print placement, garment color, or appearance that may occur during production

  • Packages refused by the customer

  • Items damaged after delivery through wear, washing, misuse, alteration, or improper care

Because our products may enter production shortly after an order is placed, we cannot guarantee order changes or cancellations after purchase.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact Heavy Crown within 7 calendar days of the confirmed delivery date.

Your request must include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photographs or video showing the problem

  • A photograph of the entire item

  • A photograph of the shipping packaging and label when applicable

We may request additional photographs or information when necessary to verify the claim.

Claims that cannot be reasonably verified may be denied.

Once a claim has been reviewed and approved, Heavy Crown may provide, depending on the circumstances:

  • A replacement item

  • A refund to the original payment method

  • Store credit

The appropriate resolution will depend on the nature of the issue and applicable law.

DO NOT RETURN ITEMS WITHOUT AUTHORIZATION

Do not mail a product back without first contacting Heavy Crown and receiving return instructions.

Heavy Crown works with third-party production and fulfillment partners, and the return address printed on your package may not be an authorized Heavy Crown return location.

Items mailed to a manufacturer, fulfillment facility, shipping carrier, or any other address without authorization may not be eligible for a refund, replacement, or store credit.

Heavy Crown is not responsible for unauthorized returns.

SIZE AND FIT

Customers are responsible for selecting the appropriate size.

Different garments may have different measurements, cuts, and fits. Please review the size information provided on the individual product page before completing your order.

Incorrect sizing selected by the customer is not considered a product defect and does not qualify for a return, exchange, or refund, except where required by applicable law.

We strongly recommend comparing the listed garment measurements with an item you already own before ordering.

ORDER CANCELLATIONS AND CHANGES

Orders may be submitted to production shortly after they are placed.

If you notice an error, contact Heavy Crown immediately. We will make reasonable efforts to help if production has not begun.

However:

Once an order has entered production, it cannot be canceled, modified, or exchanged.

This includes changes to:

  • Size

  • Color

  • Product selection

  • Design

  • Quantity

  • Shipping information

Submitting a cancellation request does not guarantee that the order can be stopped.

WRONG OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Heavy Crown is not responsible for delivery problems caused by information entered incorrectly by the customer.

If an order cannot be delivered because of an incorrect or incomplete address, the customer may be responsible for additional production and/or shipping costs required to resend the order.

Please contact us immediately if you notice an address error. Address changes cannot be guaranteed after production or fulfillment has begun.

LOST PACKAGES

If tracking does not show successful delivery and you believe your package has been lost in transit, contact Heavy Crown as soon as possible.

We will review the tracking information and, when appropriate, open an investigation with our fulfillment or shipping partner.

For packages confirmed as lost in transit, Heavy Crown may provide a replacement or refund depending on the circumstances.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it:

  1. Check around the delivery location, mailroom, parcel locker, front desk, and surrounding property.

  2. Check with household members or neighbors who may have received the package.

  3. Contact the shipping carrier regarding the delivery.

  4. Contact Heavy Crown if the package still cannot be located.

Heavy Crown will review legitimate delivery concerns and may request additional information or documentation before determining whether a replacement or other remedy is appropriate.

A carrier's delivery scan may be considered when reviewing the claim but does not automatically prevent review of a legitimate delivery issue.

ITEMS DAMAGED AFTER DELIVERY

Heavy Crown does not provide refunds or replacements for items damaged because of:

  • Normal wear and tear

  • Improper washing or drying

  • Failure to follow garment-care instructions

  • Stains

  • Accidents

  • Alterations

  • Misuse

  • Damage caused after the product was delivered

Please follow all care instructions included with or provided for your garment.

COLOR AND PRODUCT VARIATIONS

We make reasonable efforts to accurately display garment colors, graphics, and product details.

However, slight variations may occur because of:

  • Screen or monitor settings

  • Fabric characteristics

  • Printing methods

  • Production batches

  • Garment dyeing or washing processes

Minor variations that do not materially affect the quality or intended design of the product are not considered defects.

REFUNDS

When Heavy Crown approves a refund, it will generally be issued to the original payment method used for the purchase.

Processing times after issuance depend on the customer's bank, card issuer, or payment provider.

Original shipping charges may be non-refundable unless the refund results from a Heavy Crown or fulfillment error or applicable law requires otherwise.

CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with an order, please contact Heavy Crown before initiating a chargeback or payment dispute.

We want a fair opportunity to investigate and resolve legitimate order issues.

Heavy Crown reserves the right to provide relevant transaction information when responding to a dispute, including:

  • Order records

  • Product descriptions

  • Published store policies

  • Tracking information

  • Delivery confirmation

  • Customer communications

  • Photographs or documentation

  • Production and fulfillment records

Fraudulent or abusive claims may be challenged through the applicable payment provider.

Nothing in this policy limits any rights provided to customers under applicable law or by their payment provider.

THIRD-PARTY PRODUCTION AND FULFILLMENT

Heavy Crown may use third-party partners to manufacture, print, package, and ship our products.

Your purchase is made from Heavy Crown, and all customer-service, refund, replacement, or return requests must be directed to Heavy Crown.

Please do not contact or return merchandise directly to one of our production or fulfillment partners unless Heavy Crown specifically instructs you to do so.

POLICY ABUSE

Heavy Crown reserves the right, to the extent permitted by law, to refuse future orders or limit service to customers who demonstrate patterns of:

  • Fraudulent claims

  • Excessive or abusive refund requests

  • Chargeback abuse

  • False damage claims

  • Unauthorized returns

  • Other attempts to misuse this policy

This provision does not affect legitimate claims or rights provided by applicable law.

CONTACT US

For questions regarding an order, damaged product, refund, or return request, contact Heavy Crown through the contact information listed on heavycrownapparel.com.

Please include your order number whenever contacting us about a purchase.

By placing an order with Heavy Crown, you acknowledge that you have reviewed and agreed to this Refund & Return Policy.

Nothing in this policy is intended to limit rights that cannot legally be waived under applicable consumer-protection law.