Shipping policy

Heavy Crown Shipping Policy

Effective Date: August 17, 2026

Heavy Crown works with third-party production and fulfillment partners to manufacture, package, and ship many of our products.

Because many Heavy Crown products are made to order, please allow time for both production and shipping when estimating when your order will arrive.

Order Processing & Production

Orders generally enter production shortly after they are received.

Most orders are expected to require approximately 3–7 business days for production before shipment, although production times may vary depending on order volume, product availability, holidays, production requirements, or other circumstances outside Heavy Crown's reasonable control.

Business days do not include weekends or recognized holidays.

Production time is separate from shipping/transit time.

Shipping & Delivery Estimates

Once production is complete, your order will be transferred to the applicable shipping carrier.

Estimated shipping times shown at checkout or provided after shipment are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on:

Shipping destination
Shipping method
Carrier operations
Weather
Holidays
Customs processing
Local delivery conditions
Order volume
Events outside Heavy Crown's reasonable control

Heavy Crown cannot guarantee delivery by a specific date unless that guarantee is expressly stated in writing for the applicable order.

Tracking Information

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow time for tracking information to update after a shipping label is created. A tracking number may be issued before the shipping carrier physically scans the package into its network.

Customers are responsible for monitoring their tracking information once it becomes available.

Multiple Shipments

Orders containing multiple products may occasionally be produced or shipped separately.

As a result:

Items from the same order may arrive in different packages
Packages may have different tracking numbers
Items may arrive on different days

Receiving only part of an order does not necessarily mean the remaining items are missing.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

Name
Street address
Apartment or unit number
City
State
ZIP or postal code
Country

before completing your purchase.

If you notice an address error after placing an order, contact Heavy Crown immediately.

We will make reasonable efforts to correct the address before fulfillment begins, but address changes are not guaranteed once an order has entered production or shipment processing.

Heavy Crown is not responsible for delivery failures, delays, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Returned-to-Sender Packages

Packages may be returned to the sender because of:

An incorrect or incomplete address
An undeliverable address
Refused delivery
Failure to claim or retrieve a package
Carrier delivery restrictions

If a package is returned for a reason caused by information or actions attributable to the customer, additional shipping and/or production charges may be required before the order can be resent.

Please contact Heavy Crown before attempting to return any merchandise yourself.

Lost Packages

If your tracking information does not show successful delivery and your package appears to have been lost in transit, contact Heavy Crown as soon as possible.

Heavy Crown may work with the applicable carrier and/or fulfillment partner to investigate the shipment.

If the package is confirmed as lost, Heavy Crown may provide a replacement or refund depending on the circumstances of the order.

Customers may be required to provide additional information to assist with the investigation.

Packages Marked Delivered

If your tracking information shows that your order was delivered but you cannot locate the package, please:

Check all areas around the delivery location.
Check mailrooms, parcel lockers, reception areas, or front desks when applicable.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact Heavy Crown if the package still cannot be located.

Heavy Crown will review legitimate delivery issues and may request documentation or additional information before determining the appropriate resolution.

A carrier's delivered status will be considered as part of our review but does not prevent customers from reporting a legitimate delivery problem.

Shipping Delays

Heavy Crown is not responsible for delays caused by shipping carriers, severe weather, natural disasters, customs processing, transportation disruptions, labor disruptions, government actions, or other events outside our reasonable control.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide updated information.

International Orders

When international shipping is available, delivery times may vary significantly based on destination and customs processing.

International customers are responsible for providing accurate shipping information and complying with applicable import requirements.

Unless expressly stated otherwise at checkout, customers may be responsible for applicable:

Customs duties
Import taxes
Brokerage fees
Local fees
Other charges imposed by the destination country

Heavy Crown does not control these charges and cannot predict whether they will apply.

Heavy Crown is not responsible for customs delays or packages held because required customs charges have not been paid.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout when available.

Shipping rates may vary based on factors such as:

Destination
Product
Package size or weight
Fulfillment location
Shipping method

Heavy Crown reserves the right to update available shipping methods and rates as fulfillment and carrier costs change.

Expedited Shipping

If expedited shipping is offered, the selected shipping speed generally applies to carrier transit time after production has been completed.

Selecting expedited shipping does not necessarily shorten the time required to manufacture or prepare a made-to-order product.

Order Changes After Shipment

Once an order has been transferred to the shipping carrier, Heavy Crown generally cannot:

Change the delivery address
Change the shipping method
Redirect the shipment
Guarantee a delivery date

Any available delivery modifications may need to be requested directly through the shipping carrier.

Third-Party Fulfillment

Heavy Crown may use third-party production, fulfillment, and shipping providers to complete customer orders.

Although an order may be manufactured or shipped by one of these partners, your purchase is with Heavy Crown.

Questions or concerns regarding your order should be directed to Heavy Crown through the contact information provided on our website.

Customers should not attempt to return products directly to a production facility, fulfillment partner, or address appearing on a shipping label unless specifically instructed to do so by Heavy Crown.